Communication skills are at the heart of everything we do each day, whether at home, at work, or in our personal life. Active listening encompasses…

There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest of…

Teamwork is essential in any successful organization. To have an effective team, our local government organizations must be comprised of individuals who pride themselves on…

Healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you…

Change is something that excites people who love opportunities for growth, seeing and learning about new things, or who like to shift the status quo.…

The Change Management Effectiveness questionnaire will assess your change management effectiveness profile based on seven competencies.  At the end of this assessment, you will discover…

Collaboration is a skill that we use with one or more people to produce or create a result or shared goal. Everyone in the team…

Many people see conflict as a negative experience when in fact, conflict is a necessary part of our personal growth and development.  However, conflict becomes…

Creativity can be defined as the use of imagination or original ideas to create something; it is inventiveness or composition that is both new and…

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle…

Putting Service First in Local Governments Service excellence is a priority for most local governments, and yet delivering service is often challenging. In this course…

As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that’s exactly what’s…

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology,…

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. It’s a pivotal factor in personal and professional…

Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of…

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work…

When we talk about influence and persuasion, we often talk about marketing and sales. However, even in local governments, we influence in many ways and…

With new challenges and responsibilities to overcome, new supervisors need training that helps them adjust to their new roles. In the local government, many employees…

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether…