Communication skills are at the heart of everything we do each day, whether at home, at work, or in our personal life. Active listening encompasses…

It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you’re responsible for. However, your management skills…

There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest of…

Teamwork is essential in any successful organization. To have an effective team, our local government organizations must be comprised of individuals who pride themselves on…

Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is…

Creativity can be defined as the use of imagination or original ideas to create something; it is inventiveness or composition that is both new and…

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle…

Putting Service First in Local Governments Service excellence is a priority for most local governments, and yet delivering service is often challenging. In this course…

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work…

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. It’s a pivotal factor in personal and professional…

Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like…

When we talk about influence and persuasion, we often talk about marketing and sales. However, even in local governments, we influence in many ways and…

Project management isn’t just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments…

With new challenges and responsibilities to overcome, new supervisors need training that helps them adjust to their new role. In the Local Government, many employees…

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether…

When things are extremely busy at work and you have your hands full of many tasks and dealing with difficult people, having skills you can…

Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime. There are…

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often…

Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of…

Today’s workforce, including those in local governments, is experiencing job burnout and stress in epidemic proportions. Employees at all levels can feel stressed out, insecure,…