Courses

  • 8 Modules

    Active Listening in the Workplace

    Communication skills are at the heart of everything we do each day, whether at home, at work, or in our personal life. Active listening encompasses…
  • 7 Modules

    Becoming a Better Learner

    There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest of…
  • 9 Modules

    Becoming a Team Player

    Teamwork is essential in any successful organization. To have an effective team, our local government organizations must be comprised of individuals who pride themselves on…
  • 8 Modules

    Building Self Esteem and Assertiveness

    Healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you…
  • 10 Modules

    Change Management

    Change is something that excites people who love opportunities for growth, seeing and learning about new things, or who like to shift the status quo.…
  • 1 Module

    Change Management Effectiveness Assessment

    The Change Management Effectiveness questionnaire will assess your change management effectiveness profile based on seven competencies.  At the end of this assessment, you will discover…
  • 12 Modules

    Coaching & Mentoring

    Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is…
  • 9 Modules

    Collaboration and Cooperation

    Collaboration is a skill that we use with one or more people to produce or create a result or shared goal. Everyone in the team…
  • 9 Modules

    Conflict Resolution

    Many people see conflict as a negative experience when in fact, conflict is a necessary part of our personal growth and development.  However, conflict becomes…
  • 1 Module

    Coping with Stress

    Stress is a fact of life. Anyone who leads an active life is faced with problems, frustrations, and an inability to cope effectively with certain…
  • 9 Modules

    Creativity In The Workplace

    Creativity can be defined as the use of imagination or original ideas to create something; it is inventiveness or composition that is both new and…
  • 10 Modules

    Critical Thinking and Analytical Decision-Making

    In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle…
  • 14 Modules

    Customer Service for Local Governments

    Putting Service First in Local Governments Service excellence is a priority for most local governments, and yet delivering service is often challenging. In this course…
  • 1 Module

    Dealing with Groups

    From time to time, you are called upon to lead a group. Perhaps it’s a class you’re teaching or a meeting you’re running or a…
  • 10 Modules

    Effective Project Planning and Scheduling

    As project managers and leads, we all know how difficult it can be to accurately determine the duration of a project, yet that’s exactly what’s…
  • 10 Modules

    Effective Time Management

    Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology,…
  • 8 Modules

    Emotional Intelligence

    Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. It’s a pivotal factor in personal and professional…
  • 9 Modules

    Getting to Self-Leadership

    Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of…
  • 1 Module

    Group Effectiveness Dimensions

    How effective is the group or work team you belong to? How well are you working together to meet expectations, both yours and the organization’s?…
  • 7 Modules

    How to Delegate Effectively

    Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work…