Managing Difficult Conversations

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult.

Whether these conversations are in person, or you need to speak with someone in another department over the phone or email, there are things that you can do to make these conversations go smoothly.

This module will give you the tools to manage difficult conversations and get the best results possible out of them.

Course Content

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Course Includes

  • 7 Modules
  • 20 Lessons
  • 13 Exercises
  • Course Certificate