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Customer Service for Local Governments

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  1. Welcome to Customer Service in the Public Sector
    2 Lessons
    |
    1 Exercise
    1. Introduction & Welcome
    2. Set Up Your Profile and Join the Forums
      1. Exercise: Complete the Online Customer Service Skills Self-Assessment
  2. What is Different about Customer Service in the Public Sector?
    7 Lessons
    |
    4 Exercises
  3. The Behaviors of Excellent Service
    3 Lessons
    |
    3 Exercises
  4. Customer Service Skills & Competencies
    1 Lesson
  5. Skill 1: Temperament / Disposition
    2 Lessons
  6. Skill 2: Attentive Listening Skills
    5 Lessons
  7. Skill 3: Communicating Clearly
    7 Lessons
    |
    1 Exercise
  8. Skill 4 - Resolving Conflict
    3 Lessons
    |
    1 Exercise
  9. Skill 5 - Engaging in Joint Problem Solving
    4 Lessons
    |
    1 Exercise
  10. Skill 6 - Carefully Negotiating
    5 Lessons
    |
    1 Exercise
  11. Skill 7: Building Warmth & Empathy
    5 Lessons
    |
    1 Exercise
  12. Dealing with Difficult Customers
    8 Lessons
    |
    4 Exercises
  13. Common Breakdowns
    4 Lessons
    |
    3 Exercises
  14. Wrap Up
    2 Lessons
    |
    2 Exercises

Participants 24

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Customer Service for Local Governments Welcome to Customer Service in the Public Sector
Module 1 of 14
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Welcome to Customer Service in the Public Sector

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