There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest of…

Teamwork is essential in any successful organization. To have an effective team, our local government organizations must be comprised of individuals who pride themselves on…

Change is something that excites people who love opportunities for growth, seeing and learning about new things, or who like to shift the status quo.…

Collaboration is a skill that we use with one or more people to produce or create a result or shared goal. Everyone in the team…

Creativity can be defined as the use of imagination or original ideas to create something; it is inventiveness or composition that is both new and…

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle…

Putting Service First in Local Governments Service excellence is a priority for most local governments, and yet delivering service is often challenging. In this course…

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology,…

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. It’s a pivotal factor in personal and professional…

Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of…

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work…

When we talk about influence and persuasion, we often talk about marketing and sales. However, even in local governments, we influence in many ways and…

With new challenges and responsibilities to overcome, new supervisors need training that helps them adjust to their new roles. In the local government, many employees…

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether…

Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like…

When things are extremely busy at work and you have your hands full of many tasks and dealing with difficult people, having skills you can…

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often…

Project management isn’t just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments…

Today’s workforce, including those in local governments, is experiencing job burnout and stress in epidemic proportions. Employees at all levels can feel stressed out, insecure,…