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CivicExcellence Masterclass Series
CivicExcellence Skill Builders
Coming Soon
Free Course
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CivicExcellence
Tracey Lorenson
Not Enrolled
7 Modules
Becoming a Better Learner
There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest of…
Not Enrolled
9 Modules
Becoming a Team Player
Teamwork is essential in any successful organization. To have an effective team, our local government organizations must be comprised of individuals who pride themselves on…
Not Enrolled
10 Modules
Change Management
Change is something that excites people who love opportunities for growth, seeing and learning about new things, or who like to shift the status quo.…
Not Enrolled
9 Modules
Collaboration and Cooperation
Collaboration is a skill that we use with one or more people to produce or create a result or shared goal. Everyone in the team…
Not Enrolled
9 Modules
Creativity In The Workplace
Creativity can be defined as the use of imagination or original ideas to create something; it is inventiveness or composition that is both new and…
Not Enrolled
10 Modules
Critical Thinking and Analytical Decision-Making
In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle…
Not Enrolled
14 Modules
Customer Service for Local Governments
Putting Service First in Local Governments Service excellence is a priority for most local governments, and yet delivering service is often challenging. In this course…
Not Enrolled
10 Modules
Effective Time Management
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology,…
Not Enrolled
8 Modules
Emotional Intelligence
Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. It’s a pivotal factor in personal and professional…
Not Enrolled
9 Modules
Getting to Self-Leadership
Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of…
Not Enrolled
7 Modules
How to Delegate Effectively
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work…
Not Enrolled
9 Modules
Influence and Persuasion
When we talk about influence and persuasion, we often talk about marketing and sales. However, even in local governments, we influence in many ways and…
Not Enrolled
18 Modules
Local Government Supervisory Essentials
With new challenges and responsibilities to overcome, new supervisors need training that helps them adjust to their new roles. In the local government, many employees…
Not Enrolled
8 Modules
Managing Difficult Conversations
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether…
Free
8 Modules
Managing the Virtual Workplace
Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime. There are…
Not Enrolled
9 Modules
Personal Development and Getting Stuff Done
Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like…
Not Enrolled
8 Modules
Pressure and Balance
When things are extremely busy at work and you have your hands full of many tasks and dealing with difficult people, having skills you can…
Not Enrolled
8 Modules
Project Management (Level 1)
Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often…
Not Enrolled
9 Modules
Project Management (Level 2)
Project management isn’t just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments…
Not Enrolled
11 Modules
Strategies for Managing Stress
Today’s workforce, including those in local governments, is experiencing job burnout and stress in epidemic proportions. Employees at all levels can feel stressed out, insecure,…