Courses

  • 7 Modules

    Becoming a Better Learner

    There was a time when what you learned in school before entering the workforce would be all you needed to know for the rest of…
  • 9 Modules

    Becoming a Team Player

    Teamwork is essential in any successful organization. To have an effective team, our local government organizations must be comprised of individuals who pride themselves on…
  • 10 Modules

    Change Management

    Change is something that excites people who love opportunities for growth, seeing and learning about new things, or who like to shift the status quo.…
  • 9 Modules

    Collaboration and Cooperation

    Collaboration is a skill that we use with one or more people to produce or create a result or shared goal. Everyone in the team…
  • 9 Modules

    Creativity In The Workplace

    Creativity can be defined as the use of imagination or original ideas to create something; it is inventiveness or composition that is both new and…
  • 10 Modules

    Critical Thinking and Analytical Decision-Making

    In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle…
  • 14 Modules

    Customer Service for Local Governments

    Putting Service First in Local Governments Service excellence is a priority for most local governments, and yet delivering service is often challenging. In this course…
  • 10 Modules

    Effective Time Management

    Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology,…
  • 8 Modules

    Emotional Intelligence

    Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. It’s a pivotal factor in personal and professional…
  • 9 Modules

    Getting to Self-Leadership

    Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of…
  • 7 Modules

    How to Delegate Effectively

    Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work…
  • 9 Modules

    Influence and Persuasion

    When we talk about influence and persuasion, we often talk about marketing and sales. However, even in local governments, we influence in many ways and…
  • 18 Modules

    Local Government Supervisory Essentials

    With new challenges and responsibilities to overcome, new supervisors need training that helps them adjust to their new roles. In the local government, many employees…
  • 8 Modules

    Managing Difficult Conversations

    We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether…
  • 8 Modules

    Managing the Virtual Workplace

    Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime. There are…
  • 9 Modules

    Personal Development and Getting Stuff Done

    Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like…
  • 8 Modules

    Pressure and Balance

    When things are extremely busy at work and you have your hands full of many tasks and dealing with difficult people, having skills you can…
  • 8 Modules

    Project Management (Level 1)

    Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often…
  • 9 Modules

    Project Management (Level 2)

    Project management isn’t just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments…
  • 11 Modules

    Strategies for Managing Stress

    Today’s workforce, including those in local governments, is experiencing job burnout and stress in epidemic proportions. Employees at all levels can feel stressed out, insecure,…